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Frequently Asked Questions
Everything You Need to Know About Your Private Airport Transfer
How It Works
Select your airport (MBJ, KIN, or OCJ), pick your destination, and choose your travel date. You'll see the exact price before you book — no hidden fees, no per-person charges.
Complete your booking online with secure payment. You'll receive instant confirmation via email with your driver's details, vehicle type, and pickup instructions.
On travel day, we monitor your flight from the moment it pushes back. Early, late, or diverted — your pickup adjusts automatically. You'll receive a WhatsApp message with your driver's photo and location.
Your driver waits inside the arrivals terminal with a personalized AURUM sign. Bags go straight into a premium, air-conditioned vehicle with Starlink WiFi. You're on your way in minutes.
Unlike shared shuttle services, Aurum Transfers provides private door-to-door transport with no stops, no waiting for other passengers, and no per-person pricing. Unlike rideshare apps, Aurum offers fixed upfront pricing with no surge fees, inside-terminal pickup (not curbside), real-time flight tracking, and Starlink satellite WiFi. Unlike hotel-arranged transfers, Aurum's pricing is transparent and published online, with no resort markup.
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