Privacy Policy

Last Updated: January 25, 2026

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At Aurum Transfers Limited (“Aurum,” “we,” “us,” or “our”), trust is part of the journey. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit aurum-transfers.com, submit a request, communicate with us, or book private transportation services through our website or affiliated booking platforms.

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Our goal is simple: collect only what we need to deliver safe, seamless, and well-coordinated private transfers across Jamaica—and protect it with care.

By using our website or services, you agree to the practices described in this Privacy Policy.

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1. Who We Are

Aurum Transfers Limited is a Jamaica-based private transportation provider offering pre-arranged airport transfers, cruise pickups, group transportation, and custom itineraries.

Data Controller:
Aurum Transfers Limited
Ocho Rios, Jamaica
Email: info@aurum-transfers.com
Phone / WhatsApp: +1 (876) 815-6674

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2. Information We Collect

We collect information directly from you and automatically through your interaction with our website.

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a) Information You Provide to Us

When you contact us, submit a request, or make a booking, we may collect:

• Full name

• Email address

• Phone number and/or WhatsApp contact

• Pickup and drop-off locations

• Travel dates and times

• Flight or cruise information (when provided)

• Number of passengers

• Notes, preferences, or special requests you choose to share

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This information allows us to confirm availability, coordinate drivers, track arrivals, and deliver a smooth, private transfer experience.

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b) Website & Device Information

When you browse our website, we may automatically collect:

• IP address

• Browser type and device information

• Time zone and approximate geographic location

• Pages visited, referring URLs, and timestamps

• Cookies and similar technologies required for functionality, security, and performance

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This data helps us understand how visitors use our site, maintain security, and improve usability.

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c) Booking Widget & Session Data

Our website may include a functional booking or route-selection widget to assist with availability and planning.

• The widget may temporarily store selected airports or destinations on your device to support the booking flow.

• This information is not used for advertising or behavioral profiling.

• Personal data is processed only when you initiate a booking or request.

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d) Payment Information

Payments are processed through third-party payment providers (such as PayPal) and affiliated booking platforms.

• Aurum does not store full credit or debit card details on its servers.

• Payment information is handled securely by the payment provider under their own privacy and security policies.

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3. How We Use Personal Information

We use personal information only for legitimate business purposes, including to:

• Confirm and manage transportation requests and bookings

• Coordinate meet-and-greet services and flight or cruise monitoring

• Communicate with you regarding your trip or inquiry

• Provide customer support and respond to changes or issues

• Improve our website, operations, and service quality

• Maintain security and prevent misuse or fraud

• Comply with legal, tax, and accounting obligations

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We do not sell personal information and do not use your data for unsolicited marketing.

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4. Legal Bases for Processing

Where required by applicable data protection laws, we rely on the following lawful bases:

• Contractual necessity: to provide transportation services you request

• Legitimate interests: to operate our business, ensure safety, and improve services

• Consent: when you voluntarily contact us or request follow-up communication

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5. Sharing of Information

We share personal information only when necessary and only with trusted parties:

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a) Drivers & Operational Partners

Licensed drivers, dispatch coordinators, and vetted transportation partners receive only the information required to deliver your service.

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b) Booking & Scheduling Platforms

Our booking and scheduling may be managed through platforms such as:

• Setmore (aurum-transfers.setmore.com)

• Drivenot (booking.drivenot.com)

Each platform operates under its own privacy policy.

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c) Service Providers

We use reputable providers for:

• Website hosting and infrastructure

• Secure form handling

• Email and WhatsApp communications

• Payment processing

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These providers process data solely on our instructions.

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d) Legal or Regulatory Disclosure

We may disclose information where required by law or to protect our rights, guests, drivers, or operations.

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6. International Data Transfers

Our operations are based in Jamaica. Some service providers may process data in other countries (including the United States, United Kingdom, Canada, or the European Union).

Where applicable, we rely on appropriate safeguards such as contractual protections and provider compliance programs.

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7. Data Retention

We retain personal information only as long as necessary:

• Booking records and financial documents are typically retained for up to 7 years for tax and audit purposes.

• Booking communications are retained in line with operational needs.

• General inquiries without a booking are retained for a shorter period.

Data is securely deleted or anonymized when no longer required.

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8. Data Security

We take data protection seriously and use reasonable administrative, technical, and organizational safeguards, including:

• Secure HTTPS connections

• Access controls

• Trusted hosting environments

• Provider-level security measures

While no system is completely secure, we continuously review and improve our protections.

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9. Third-Party Links

Our website may link to third-party websites or booking platforms. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.

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10. Your Privacy Rights

Depending on your location, you may have rights under applicable laws:

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EU / UK (GDPR)

• Access

• Rectification

• Erasure

• Restriction

• Data portability

• Objection

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United States (CCPA / CPRA)

• Right to access or delete personal information

• We do not sell personal information

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Jamaica

• Confidential handling of personal data

• Due care in processing

• Compliance with applicable local laws

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Requests may be made using the contact details below.

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11. Children’s Privacy

Our services are intended for adults arranging travel. We do not knowingly collect personal data from children without parental consent. If you believe a child has provided personal data, please contact us and we will take appropriate action.

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12. Updates to This Policy

We may update this Privacy Policy to reflect changes in operations, technology, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date

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